- Joined
- Oct 29, 2002
My first X570 Ace (purchased on launch) died a couple weeks ago and I had to RMA it. I had zero problems with it until it stopped powering on for no reason.
I got back the 2nd motherboard yesterday, and everything is fine except for the no audio issue. It seems like Windows detects that something is plugged in, but there's no sound. Bluetooth audio works fine.
These are the steps I've taken:
- Ensure the correct output device is selected
- Updated to latest BIOS
- Tried multiple headphones/confirmed working on other devices
- Uninstall/reinstall all drivers
- Remove Nahimic trash from registry and install Realtek again
- Uninstall all drivers and try only the Windows driver
- Reinstall fresh Windows 10
- Attempted same driver steps above with fresh install
- Toggled onboard audio on/off in BIOS
- Disconnected front audio jacks from motherboard
The CPU is a 3900x. I'm just going to buy a sound card instead of RMAing again if I can't resolve this, and MSI is going on my no-buy list for AM5.
I think the board is defective at this point, but does anyone have any other ideas?
I got back the 2nd motherboard yesterday, and everything is fine except for the no audio issue. It seems like Windows detects that something is plugged in, but there's no sound. Bluetooth audio works fine.
These are the steps I've taken:
- Ensure the correct output device is selected
- Updated to latest BIOS
- Tried multiple headphones/confirmed working on other devices
- Uninstall/reinstall all drivers
- Remove Nahimic trash from registry and install Realtek again
- Uninstall all drivers and try only the Windows driver
- Reinstall fresh Windows 10
- Attempted same driver steps above with fresh install
- Toggled onboard audio on/off in BIOS
- Disconnected front audio jacks from motherboard
The CPU is a 3900x. I'm just going to buy a sound card instead of RMAing again if I can't resolve this, and MSI is going on my no-buy list for AM5.
I think the board is defective at this point, but does anyone have any other ideas?